IMPORTANT NOTICE
 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. OUR COLUMBIA RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
 

1. ORDER APPROVAL

Customer is fully responsible for final proof and layout approval prior to the printing process. Our Columbia is NOT LIABLE for errors in a final product caused by any of the following reasons: Language and grammar, graphics, bleeds, damaged fonts, overprinting, form fields, files not built to template or page order.

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2. COPYRIGHT

All material used/found in this Website or used in production of your order is subject to Copyright. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the Our Columbia web site and/or its subsidiaries (referred to herein as Our Columbia) or the copyrighted property of parties from whom Our Columbia has licensed such property. The Customer (sometimes referred to for convenience as "you") may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the Our Columbia. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. Our Columbia policy also states that you cannot use explicit language or pornography on printed materials and merchandise.​

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3. GOVERNING LAW

Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Riverside County, CA, Indio Branch. You agree to submit to the jurisdiction of Riverside County courts and agree that venue in these courts is proper in any such legal action or proceeding.

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4. LIMITATION OF LIABILITY

In no event shall Our Columbia or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Our Columbia has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Our Columbia or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Our Columbia be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content. Our Columbia reserves the right to refuse service without disclosing a reason.

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5. INDEMNITY

You agree that you shall indemnify and defend Our Columbia and all parties from whom Our Columbia has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.

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6. CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All artwork or designs and images must be provided in CMYK format. Our Columbia is not responsible for any color shift that occurs in conversions from RGB or spot colors to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Our Columbia is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

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7. COLOR PROOFING AND MATCHING

Our Columbia is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. While Our Columbia will try its best to match the gradient density of each color, Our Columbia is not liable for the final appearance of a color. Stock and coating, especially uncoated stock, may effect or change the appearance of the printed colors. Our Columbia is not liable for the final color appearance of its products.

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Because of differences in equipment, paper and inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is expected, unavoidable and shall constitute an acceptable delivery. Our Columbia will make every effort to produce a reasonable representation based on materials supplied, or chosen, by the customer; however, Our Columbia does not guarantee color matching. Unfortunately time-to-time there is a misrepresentation of color due to soft proofing because of calibration of one monitor to another.

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8. TRIMMING AND FOLDING

While Our Columbia will try its best to trim and fold each job accurately as per the order specs and artwork, Our Columbia is not liable for up to 0.0625" of trimming and folding variance on each side. The design of the artwork should not be dependent on exact trimming or fold dimensions.

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9. ORDER CANCELLATION

Orders are eligible for cancellation upon request via support ticket until the commencement of imposition, subject to applicable cancellation charges. A store credit or credit card refund will be issued with a value equal to the cancelled job(s). If a job is cancelled charges for any labor hours (proof, file adjustment, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your credit. In cases where a job is already imposed but cancellation may still be possible, a minimum cancellation charge of $35 per job is required. Once the order has been placed successfully, No Refunds are issued for file adjustment services.

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10. RETURNS AND REFUNDS

Since each order is unique to customer and has little to no re-sale value, ALL Sales Are Final. If we verify that we made an error, we will reprint the order or issue a credit or refund accordingly. Customer must notify Our Columbia within 10 business days of receiving order to notify us of any defects discovered in the ordered product, must be able to present flaw for exchange. We may occasionally request that we pick up the printed material prior to issuing the reprint, credit, or refund. If our fault is discovered, we will exchange it or offer a refund based upon the original payment method. In addition, products must be returned only in the country in which they were originally purchased. Refunds can take up to 6 weeks to complete.

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11. ORDER SHIPPING AND DELIVERY

There are no pick-up order options, all orders are by shipping delivery only. Please note that all turnaround times are estimates. While Our Columbia will use reasonable efforts to prevent delay of delivery schedules, in no case shall Our Columbia be liable for any consequential or damages resulting from any delay in shipment or delivery. Orders are shipped by select couriers, and customer shall have recourse only to its selected courier for any shipping issues. Our Columbia shall not be liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.

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When selecting the shipping or pickup method, please note that while we try to accommodate changes when possible, we are not always able to make these changes to your order. Once an order is packed and wrapped on courier skids, the shipping can no longer be changed or modified.

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12. CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is returned to Our Columbia due to an error made by the customer in submitting the proper shipping address, Our Columbia will reship the package with corrected address and charge an additional shipping fee for the shipment.

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13. LINKS TO THIRD PARTY SITES:

The links throughout this site may let you leave Our Columbia's site. The linked sites are not under the control of Our Columbia and Our Columbia is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Our Columbia is not responsible for webcasting or any other form of transmission received from any linked site. Our Columbia is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Our Columbia of the site.
 

15. OVERRUNS AND UNDERRUNS

Overruns and underruns not to exceed 5% of quantity ordered shall constitute an acceptable delivery.
 

16. INDEMNIFICATION

The customer affirms ownership or publication rights to all artwork, photos and other materials submitted for printing and agrees to indemnify and hold harmless Our Columbia from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceeding that may be instituted against Our Columbia on grounds that printing violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades any persons right to privacy or other personal right, except to the extent that Our Columbia contributed to the matter. The customer agrees to, at the customer's own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding, that may be brought against Our Columbia provided that Our Columbia shall promptly notify the customer with respect thereto.

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17. PAYMENT INFORMATION

Our Columbia does not record, keep, or hold any credit card information on our servers, Wix, Credit and Debit Platforms, and Paypal are responsible for that. Our Columbia only records and holds information on jobs ordered: docket number, qty, material type, finishing, file and shipping info.

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18. NON SOLICITATION

Customer and/or any of its affiliates shall not, without prior written consent, directly or indirectly solicit any employee, contractor or consultant of Our Columbia and/or any of its affiliates for a period of two (2) years after last order submitted to Our Columbia.

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19. Mobile Message Service Terms and Conditions

The Our Columbia mobile message service (the "Service") is operated by Our Columbia (“we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.